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Case Manager Assistant Raleigh, NC

Case Manager Assistant

Temporary (Temp) • Raleigh, NC

Teamwork is at the heart of everything we do at Whitley Law Firm. That starts with how we treat each other. When you join Whitley Law Firm, you join a team that lifts each other up. Our lawyers and staff enjoy working together because we all share the same goal: Providing whole-hearted care for our clients while supporting our peers and our community. Just as we take care of our clients, we care for our employees with all our heart.

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Whitley Law Firm is looking for a temporary Case Manager Assistant to join our team supporting our Mass Torts and Litigation department. Here at Whitley Law Firm share a mission of obtaining the best results for our deserving clients.

Anticipated Schedule:
Monday-Friday 830a-5p or 8a-430p, 40 hours weekly
Employment status: Temporary for a minimum of 8 weeks
 
Job Description: 
A Mass Tort Case Manager Assistant is a detail-oriented and organized individual responsible for providing crucial support throughout the case management process. This role provides key administrative support to the Mass Torts Case Managers to help maintain accurate information, timely communication, and updates for client cases. This position will involve working both independently and as a team when needed to provide timely case management with a high level of client satisfaction.

Key Responsibilities: 
Case Management & Legal Support 
  • Oversee the progression of mass tort caseload, keeping client files updated with accurate information, progress notes and essential paperwork   
  • Use the Firm’s Case Management System (CMS) to open new cases and manage progress. 
  • Review and evaluate new files; including but not limited to reviewing medical records for relevant information. 
Claims & Record Handling 
  • Investigate and substantiate claims by verifying the completeness and accuracy of claims against supporting documentation. 
  • Review records to confirm the claimant's exposure to the mass tort mechanism of injury. 
  • Request and follow up with NARA (National Archives and Records Administration) and other government entities or private employers, for records as necessary. 
  • Request and follow up for client medical records as necessary 
Records & Documentation Management 
  • Assess client records for accuracy and completeness, addressing any gaps. 
  • Oversee the request of medical records and bills for client files. 
  • Ensure all correspondence is copied to appropriate client files in an organized manner. 
  • Liaise with clients and third parties to obtain necessary documentation and information. 
  • Perform accurate and timely data entry and updates in Case Management System  
  • Request and follow up on medical records and bill retrieval  
  • Request exposure records and send letters as needed to appropriate entities.
  • Scan and distribute mail to case managers. 
  • Other administrative tasks as assigned 
Education and Experience Requirements: 
  • Must have a minimum of 2 years of successful legal case administrative support or case management experience related to personal injury, with a focus on mass torts preferred. 
  • Must have an Associate’s degree and relevant experience, or an equivalent combination of education and experience. 
Required Skills & Abilities: 
  • Demonstrates exceptional verbal and written communication skills, with a focus on client relations. 
  • Must possess extraordinary organizational skills and meticulous attention to detail. 
  • Ability to thrive in a fast-paced environment, managing multiple tasks and deadlines. 
  • Must possess a strong work ethic, professionalism, and the ability to handle confidential information with discretion. 
  • Demonstrated strong analytical and problem-solving skills, with a proven track record of supporting in complex cases. 
  • Must be comfortable and must have used a Case Management software and open to learning a new system.
Compensation: $19.00 - $22.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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Perks & Benefits

We offer a full slate of traditional benefits and we know that time for self-care and time with friends and family is important, so we offer flexibility to ensure our employees enjoy a healthy work-life balance. 
Medical, Dental, & Vision Plans
Available for enrollment within 30 days of hire
Paid Time Off
11 Paid Holidays, Birthday, Volunteer Days, & Vacation Time
401(k) eligible
Retirement Plan
Life Insurance and Short-Term Disability (STD)
Group Life Insurance and STD + additional voluntary coverage
Additional Coverages
Accident, Cancer, and Critical Illness Coverage
Paid Parental Leave
After 1+ years with the organization
Wellness perks
Medical plan and voluntary activity perks